advice@thecarerightsproject.org

Please note, we do not have capacity to take on very urgent cases

07565 109799

The Care Rights Project

PO Box 386 Northwood

HA6 9HQ

The Care Rights Project is committed to offering the best possible service to our clients and we always welcome feedback.

Clients and those assisting them, staff, volunteers or anyone else working with The Care Rights Project can give us feedback in any form, although we find it particularly useful when it is written down (or we are given the chance to write it down in full) as this gives us the best opportunity to learn from it. Feedback can be given directly to the person who is helping you with your case, or to the coordinator or any member of the board of Trustees.

If you would like to make a complaint about The Care Rights Project, you can do this either by speaking to the coordinator (who will make a written record of what you say), by sending an email to advice@thecarerightsproject.org or sending a letter to The Care Rights Project, PO Box 386, Northwood, HA6 9HQ.

Your complaint will be looked at by the coordinator who will contact you within 7 days to acknowledge your complaint and within 21 days to try to find a resolution you are happy with. If your complaint is about the coordinator, or you are not happy with the resolution suggested, your complaint will be passed on to the board of Trustees. A Trustee will contact you within 14 days and will try to find a resolution you are happy with within 28 days.

If you are not happy with our response, depending on the nature of your complaint, you may wish to seek independent legal advice, you can find a solicitor using the Law Society website.